Oct 7 meetup: Creating Immersive Experiences
Stephanie Sansoucie will be our October speaker.
Description of her talk: In the future, emerging technology will infuse data into the fabric of our world resulting in immersive, contextually relevant experiences. To generate these immersive experiences, we will need to uncover customer needs beyond those high-level key moments of truth across the journey. We need to expose the micro-moments that matter. Just as organizations invest in experience evolution, so too must they evolve their business model based on learnings.
Stephanie leads the experience strategy and planning practice at Kohl’s Corporation. She brings deep omnichannel expertise focusing on user experience, customer experience, e-commerce, service design, organizational transformation and digital strategy.